01
Before the order
- Confirm product, quantity, unit, price and ISO currency.
- Confirm delivery location and timeline.
- Keep the accepted quotation or commercial agreement.
02
Order and payment
- Review order totals and payment status.
- Use the applicable supported payment workflow.
- Keep invoices and payment confirmations.
03
Shipping and delivery
- Add or review carrier and tracking information.
- Monitor shipment milestones.
- Inspect delivery and report material issues promptly.
04
After-sales
- Use return, exchange or dispute workflows only where applicable.
- Keep evidence, communication and transaction references together.
Frequently asked questions
Where can I track an order?
Use the Track Order page with the applicable order or tracking reference.