01
Before dispatch
- Confirm packing, weight/dimensions and destination.
- Clarify who arranges freight and insurance.
- Prepare required invoice, packing, origin or compliance documents.
02
Add tracking
- Record the carrier and AWB/tracking number as soon as available.
- Use the marketplace order/tracking view where supported.
03
At delivery
- Buyer should inspect goods and documents promptly.
- Report material shortages, damage or non-conformity with evidence.
Frequently asked questions
Can I use any courier?
Carrier selection depends on the order, destination, product and agreed logistics responsibilities.