Returns and Exchanges on TradesFolks: Buyer and Seller Guide
Return or exchange eligibility depends on the applicable order terms, product condition, customisation, evidence and marketplace policy.
Check eligibility
- Review the order and applicable return/refund terms.
- Check whether the item is customised, restricted or already consumed.
Document the issue
- Keep photos, delivery documents and product evidence.
- Explain the issue and requested resolution clearly.
Do not return without instructions
- Confirm the return address and freight responsibility.
- Preserve packaging and tracking records.
Frequently asked questions
Does every product have the same return period?
No. Eligibility and timing depend on the specific transaction and applicable policy.
Was this guide useful?Help us keep TradesFolks documentation clear and practical.