01
Check eligibility
- Review the order and applicable return/refund terms.
- Check whether the item is customised, restricted or already consumed.
02
Document the issue
- Keep photos, delivery documents and product evidence.
- Explain the issue and requested resolution clearly.
03
Do not return without instructions
- Confirm the return address and freight responsibility.
- Preserve packaging and tracking records.
Frequently asked questions
Does every product have the same return period?
No. Eligibility and timing depend on the specific transaction and applicable policy.