Buyer payment confidence
Eligible funds follow the documented protection workflow instead of relying only on informal commitments.
Trade SecureBuyer & seller protection
PROTECTED B2B TRANSACTIONS
Trade with greater confidence—from confirmed order to payment release.
Trade Secure gives eligible TradesFolks orders a structured transaction workflow with supplier verification signals, documented order terms, milestone-based payment handling, shipment visibility and dispute-support records.
Eligible protected orders
Documented milestones
Transparent records
Protected transaction flow
TRADE SECURE
- 01Order confirmedProduct, quantity, amount and delivery terms are recorded.
- 02Payment securedEligible payment is linked to the agreed release condition.
- 03Supplier shipsDispatch and supporting shipment details are added to the order.
- 04Buyer confirmsBuyer reviews delivery against the documented order terms.
- 05Payment releasedRelease follows the applicable confirmed milestone or resolution.
Protection status stays visibleOrder timeline, evidence and milestone updates remain connected in one workspace.
WHY TRADE SECURE
A clearer, more accountable way to manage B2B orders.
International and wholesale transactions involve multiple people, documents and delivery stages. Trade Secure helps both sides follow the same recorded process and reduces avoidable confusion.
Supplier verification signals
Review available company, profile and marketplace verification information before committing to a protected order.
Clear order documentation
Product specifications, quantities, pricing, shipment terms and agreed milestones remain attached to the transaction.
Milestone visibility
Both parties can follow confirmation, payment, dispatch, delivery and release events from a shared timeline.
Structured dispute support
Claims, responses and supporting evidence can be reviewed against the recorded order and transaction history.
Stronger business records
Maintain a clearer history for internal review, future purchasing decisions and ongoing supplier relationships.
HOW IT WORKS
Five controlled stages. One shared transaction record.
The exact workflow can vary by order, but every protected transaction should clearly define what happens before payment is released.
Agree the order
Confirm product specifications, quantity, price, delivery location, shipment terms and required documents.
Activate protection
Use the eligible Trade Secure order flow and verify the displayed protection scope before making payment.
Track fulfilment
Supplier records preparation, dispatch and shipment information against the protected order.
Review delivery
Buyer checks the delivered goods or agreed milestone within the applicable confirmation period.
Release or resolve
Payment is released after the applicable condition is met, or the issue moves through the documented resolution process.
FOR BUYERS
Protect purchasing decisions with better transaction visibility.
Trade Secure is designed to help buyers confirm important details before payment and retain a structured record through fulfilment.
- See whether an order is explicitly marked as Trade Secure eligible.
- Review supplier identity and company information available on TradesFolks.
- Keep product requirements and commercial terms connected to the order.
- Follow shipment, delivery and confirmation milestones.
- Submit an issue with relevant messages, photos or documents when required.
FOR SELLERS
Build trust by fulfilling orders against clear agreed milestones.
Sellers gain a structured workspace to demonstrate progress, maintain shipment records and reduce ambiguity around payment release.
- Present verified company and marketplace profile information.
- Confirm the exact scope, quantity and delivery commitment.
- Update order preparation and dispatch milestones.
- Attach supporting shipment and fulfilment information.
- Respond to claims with evidence linked to the same transaction.
ELIGIBILITY & GOOD PRACTICE
Protection begins with the right transaction process.
Trade Secure applies only where the order is explicitly identified as protected and the required workflow is followed. Buyers and sellers should keep all key terms and evidence inside the marketplace transaction record.
Before you proceed
- Confirm eligibility: Check that the specific order displays Trade Secure protection.
- Verify terms: Review specifications, amount, milestones, shipment and inspection conditions.
- Use approved steps: Complete the required payment and order actions through the displayed workflow.
- Keep evidence: Retain invoices, messages, photographs, shipment records and supporting documents.
- Act on time: Raise concerns within the applicable review or claim window shown for the transaction.
DISPUTE SUPPORT
When something goes wrong, the record matters.
A structured resolution process helps the parties explain the issue, submit supporting evidence and review the transaction against the agreed order terms.
Raise the issue
Describe the concern clearly and identify the affected product, quantity, shipment or payment milestone.
Add evidence
Attach relevant order messages, invoices, photographs, inspection results or shipment documentation.
Supplier response
The seller can respond with fulfilment records, clarification and supporting documents linked to the same order.
Review and outcome
The available record is reviewed under the applicable Trade Secure process and transaction terms.
FREQUENTLY ASKED QUESTIONS
Important things to know before starting.
Protection scope and eligibility can differ by transaction. Always review the details displayed on the specific order.
Is every TradesFolks order protected?+
No. Trade Secure applies only to eligible transactions that are explicitly marked as protected and completed through the required workflow.
When is payment released?+
Release follows the condition or milestone shown for the protected order, such as confirmed delivery, buyer acceptance or an applicable resolution outcome.
What information should buyers record?+
Product specifications, quantity, quality requirements, packaging, delivery destination, shipment terms, inspection requirements and supporting documents should be clear before payment.
What should sellers upload?+
Sellers should retain relevant invoices, production or packing records, dispatch information, shipment documents and communication connected to fulfilment.
What happens if there is a dispute?+
The parties submit their explanation and supporting evidence through the transaction workflow. The record is then reviewed under the applicable process and terms.
START WITH CONFIDENCE
Make your next eligible B2B order easier to verify, track and manage.
Review the protection scope, document the agreement and keep every important milestone connected to the transaction.