How to Request a Return or Exchange on TradesFolks
Return eligibility depends on the product, seller terms, applicable policy and transaction context. Document the issue clearly before requesting a resolution.
Check eligibility
- Review the applicable return/exchange policy and order terms.
- Check timing, product condition and any exclusions.
Prepare evidence
- Order number and affected item.
- Clear description of the issue.
- Photos, videos, inspection records or packaging evidence when relevant.
Request resolution
- Use the supported order/help workflow.
- State whether you are requesting replacement, exchange, return or another remedy.
- Keep communication factual and documented.
Frequently asked questions
Are all B2B orders returnable?
No. Custom, bulk, perishable or otherwise restricted items can have different return terms.
Should I discard damaged packaging?
Keep packaging/evidence until the issue is documented if it is safe and practical to do so.
Was this guide useful?Help us keep TradesFolks documentation clear and practical.