TRADESFOLKS HELP ARTICLE

How to Request a Return or Exchange on TradesFolks

Updated 24 Aug 2026· 7 min read· Orders & commerce

Return eligibility depends on the product, seller terms, applicable policy and transaction context. Document the issue clearly before requesting a resolution.

01

Check eligibility

  • Review the applicable return/exchange policy and order terms.
  • Check timing, product condition and any exclusions.
02

Prepare evidence

  • Order number and affected item.
  • Clear description of the issue.
  • Photos, videos, inspection records or packaging evidence when relevant.
03

Request resolution

  • Use the supported order/help workflow.
  • State whether you are requesting replacement, exchange, return or another remedy.
  • Keep communication factual and documented.

Frequently asked questions

Are all B2B orders returnable?

No. Custom, bulk, perishable or otherwise restricted items can have different return terms.

Should I discard damaged packaging?

Keep packaging/evidence until the issue is documented if it is safe and practical to do so.

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