Eligibility
Returns or exchanges depend on written product terms, defect evidence, customisation status, safety restrictions and applicable law.
TRADESFOLKS INFORMATION CENTRE
Returns & Exchanges
Guidance for return or exchange requests between buyers and sellers.
Process
Notify the seller promptly, preserve packaging, provide photos or documents and do not return goods without written instructions.
Costs
Return freight, inspection and restocking responsibility should follow the agreed terms or final dispute outcome.
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