Privacy Policy

TRADESFOLKS PRIVACY COMMITMENT

TradesFolks Pvt. Ltd. is committed to handling personal and business information responsibly. This policy explains the categories of information we may process, why we use it, how it may be shared and the choices available to users of TradesFolks services.

INFORMATION WE MAY COLLECT

• Account and identity information such as name, email, phone number and login or verification data.
• Business information such as company name, address, registration details, catalogue content, certifications and profile information.
• Marketplace activity including searches, inquiries, RFQs, quotations, orders, messages, support requests and transaction references.
• Technical and usage data such as IP address, device/browser information, security events, cookies and interactions with the service.
• Payment or billing information where required for paid services or eligible transactions; payment processing may also involve authorised payment providers.

HOW INFORMATION MAY BE USED

• Provide and personalise marketplace, sourcing, seller, procurement and support services.
• Authenticate users, verify businesses, prevent fraud, protect accounts and maintain platform security.
• Facilitate inquiries, RFQs, quotations, orders, notifications and business communication.
• Operate subscriptions, billing, analytics, service improvement and legally required records.
• Enforce marketplace policies, investigate abuse and comply with applicable legal obligations.

SHARING & SERVICE PROVIDERS

Information may be shared with other marketplace participants when necessary for a user-requested business interaction, and with service providers that support hosting, communications, analytics, verification, payments, security or customer support. Information may also be disclosed where required by law, lawful process, safety needs or the protection of rights and services.

DATA SECURITY & RETENTION

TradesFolks uses administrative, technical and organisational safeguards appropriate to the nature of the information and service. No online system can guarantee absolute security. Information is retained for as long as reasonably necessary for service delivery, legitimate business needs, dispute handling, security, contractual obligations and applicable legal requirements.

YOUR CHOICES & REQUESTS

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction or other handling of personal information. Account information can be updated through available account controls. Data-deletion guidance is available on the TradesFolks Data Deletion page.

CONTACT & UPDATES

Privacy questions, clarifications or requests may be sent to support@tradesfolks.com. We may update this policy to reflect changes in services, laws or operating practices; the current published version applies from its stated effective date.