01
Check order status
- Open the relevant order workspace or tracking page.
- Use the order number/reference exactly as provided.
- Review shipment status and dispatch updates.
02
Carrier tracking
- If a carrier tracking number is available, use the carrier's official tracking service.
- Allow time for newly created labels to become active in the carrier network.
03
If tracking stops updating
- Confirm the shipment reference with the seller.
- Check for customs, address or carrier exceptions.
- Use documented support channels for unresolved issues.
Frequently asked questions
Why does tracking say label created only?
The carrier may have a label record before the package receives its first physical scan.
Can marketplace status differ from carrier status?
Yes. Marketplace order status and carrier scan events can update on different schedules.