01
Before requesting cancellation
- Review the order status and applicable policy.
- Check whether the product is custom, made-to-order or already dispatched.
- Document why cancellation is being requested.
02
Payment considerations
- Refund eligibility can depend on transaction stage and policy.
- Fees, custom work or non-recoverable costs may affect the outcome where allowed by the applicable terms.
03
Use the supported workflow
- Submit cancellation through the relevant order/support channel.
- Keep confirmation and status records.
Frequently asked questions
Can I cancel after dispatch?
Cancellation may no longer be available; return/refusal rules can be different and depend on the transaction.
Does cancellation automatically mean full refund?
No. Refund eligibility depends on policy, order status and commercial circumstances.