01
Include useful context
- The page/URL or feature involved.
- Account email or seller/buyer context where appropriate.
- Order/RFQ/reference number if the issue concerns a transaction.
- Approximate time and exact error message.
02
Screenshots
- Capture the relevant interface and error.
- Avoid exposing passwords, OTPs, full payment-card data or other secrets.
03
Security
- Support should not need your password or OTP.
- Use official TradesFolks support/contact channels.
Frequently asked questions
Should I send my OTP to prove ownership?
No. Never send OTPs or passwords in support messages.
What reference should I include for an order issue?
Include the order or transaction reference shown in your account, plus the affected item and status.