How to Contact TradesFolks Support Effectively
A clear support request helps the team identify the affected workflow without repeatedly asking for basic context.
Include useful context
- The page/URL or feature involved.
- Account email or seller/buyer context where appropriate.
- Order/RFQ/reference number if the issue concerns a transaction.
- Approximate time and exact error message.
Screenshots
- Capture the relevant interface and error.
- Avoid exposing passwords, OTPs, full payment-card data or other secrets.
Security
- Support should not need your password or OTP.
- Use official TradesFolks support/contact channels.
Frequently asked questions
Should I send my OTP to prove ownership?
No. Never send OTPs or passwords in support messages.
What reference should I include for an order issue?
Include the order or transaction reference shown in your account, plus the affected item and status.
Was this guide useful?Help us keep TradesFolks documentation clear and practical.