01
Authentication
- Use a strong unique password where password login is enabled.
- Keep access to the registered email account secure.
- Never share OTPs or passwords.
02
Device and browser hygiene
- Sign out from shared devices.
- Keep browsers and operating systems updated.
- Avoid entering credentials on lookalike domains.
03
Business process security
- Verify sensitive bank-detail or payment changes independently.
- Limit account access to authorized team members.
- Review contact/profile information when staff responsibilities change.
Frequently asked questions
Can TradesFolks staff ask for my OTP?
No. Do not disclose OTPs or passwords.
What should I do after suspicious login activity?
Secure the email/account, change credentials where applicable and contact support with relevant non-secret details.