01
Start with the correct account identity
- Use the registered business email, mobile or username supported by the sign-in screen.
- Avoid creating duplicate accounts to bypass a login problem.
02
Use email OTP
- Request a fresh code and complete verification.
- Use only the latest OTP.
03
Use password login if available
- Choose the alternate username/password option.
- Use Forgot password if the current password is unknown.
04
Contact support when status is the problem
- Provide the registered email and account/company name.
- For sellers, include any approval or inactive-account message shown in Seller Center.
Frequently asked questions
Why did login return me to the login page?
This can happen when authentication/session completion fails. Retry with a fresh login flow and contact support if the authenticated session is not retained.