How to Recover Access to Your TradesFolks Account
Use the account recovery path that matches the login methods available to your account. Avoid creating duplicate accounts simply because a sign-in attempt fails.
Confirm the login identity
- Use the registered email address or supported username.
- Check for typing errors and ensure you are using the correct buyer or seller sign-in page.
Try supported recovery
- Use email OTP where offered.
- Use password recovery or password sign-in where available.
- If the account is inactive, follow the displayed support/reactivation guidance instead of repeatedly requesting OTPs.
Protect the account
- Do not share recovery codes.
- After regaining access, review profile contact details and update outdated information.
- Use a strong unique password where password login is enabled.
Frequently asked questions
Should I register again if my email already exists?
Usually no. Recover or reactivate the existing account instead of creating a duplicate identity.
Can support ask for my password?
No legitimate support process should require you to disclose your password or OTP.
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