01
Check the account details
- Confirm the email address is typed correctly.
- If the account is inactive or not eligible for the requested flow, the interface should show the relevant account-state message.
- Use the newest OTP only when multiple requests have been made.
02
Check email delivery
- Check Inbox, Spam, Promotions and filtered folders.
- Search for TradesFolks or the OTP subject.
- Allow a short delivery window before requesting another code.
03
Request a new code safely
- Use Resend only after the displayed timer allows it.
- Do not repeatedly request codes because rate limits may temporarily block delivery.
- When a new OTP is issued, older codes may no longer be valid.
04
If the problem continues
- Use password sign-in where available and appropriate.
- Contact support with the email address and approximate time of the failed request; never send your password or OTP.
Frequently asked questions
Why did the old OTP stop working?
A newly issued code can replace an older code, and all OTPs are time-limited.
Should I share the OTP with support?
No. Never share an OTP or password with anyone, including someone claiming to be support.