01
Collect the record
- Order/RFQ and accepted quotation.
- Invoice and payment evidence.
- Shipment/tracking and delivery records.
- Photos or technical evidence relevant to the issue.
02
Describe the issue clearly
- What was agreed.
- What happened.
- When the issue was identified.
- The resolution you are requesting.
03
Contact the correct support path
- Use Trade Secure/dispute support for eligible protected transactions.
- Use standard support/policy paths for other marketplace issues.
Frequently asked questions
Does support decide every private commercial dispute?
Support scope depends on the marketplace workflow, transaction eligibility and applicable policies.