How TradesFolks Disputes and Resolution Support Work
A resolution request is easier to review when both commercial terms and evidence are preserved from the start.
Collect the record
- Order/RFQ and accepted quotation.
- Invoice and payment evidence.
- Shipment/tracking and delivery records.
- Photos or technical evidence relevant to the issue.
Describe the issue clearly
- What was agreed.
- What happened.
- When the issue was identified.
- The resolution you are requesting.
Contact the correct support path
- Use Trade Secure/dispute support for eligible protected transactions.
- Use standard support/policy paths for other marketplace issues.
Frequently asked questions
Does support decide every private commercial dispute?
Support scope depends on the marketplace workflow, transaction eligibility and applicable policies.
Was this guide useful?Help us keep TradesFolks documentation clear and practical.