What Evidence to Keep for a Trade Secure Dispute
Clear contemporaneous records make transaction review more reliable. Keep evidence throughout the order instead of trying to reconstruct it later.
Commercial evidence
- Quotation/order and agreed specifications.
- Invoice and payment references.
- Documented changes to quantity, quality or delivery terms.
Fulfilment evidence
- Packing, shipment and tracking references.
- Inspection or quality evidence when relevant.
- Delivery records and dated photos of a claimed issue.
Communication
- Keep important commitments and clarifications in documented channels.
- Avoid editing or selectively presenting records in a misleading way.
Frequently asked questions
Does evidence guarantee a particular outcome?
No. It supports review, but any resolution depends on the applicable facts and terms.
Should I keep external messages?
If they contain relevant agreed terms, preserve them lawfully, while using supported platform communication whenever practical.
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