01
Commercial evidence
- Quotation/order and agreed specifications.
- Invoice and payment references.
- Documented changes to quantity, quality or delivery terms.
02
Fulfilment evidence
- Packing, shipment and tracking references.
- Inspection or quality evidence when relevant.
- Delivery records and dated photos of a claimed issue.
03
Communication
- Keep important commitments and clarifications in documented channels.
- Avoid editing or selectively presenting records in a misleading way.
Frequently asked questions
Does evidence guarantee a particular outcome?
No. It supports review, but any resolution depends on the applicable facts and terms.
Should I keep external messages?
If they contain relevant agreed terms, preserve them lawfully, while using supported platform communication whenever practical.